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Lost passwords

 We have 2 snom 320 phones where the web password and the admin password are lost/unknown.

We have used a local tftp server to successfully install the latest snom320.bin firmware to both phones (

We are still unable to access administrator mode on the phone or via the phone webserver.

What else do I need to do?

1 Comment


It sounds like your phones are either;

 A) getting redirected by our Redirection Server to a Provisioning Server for their settings or 

B) they are being provisioning on your Network via DHCP or Plug-n-Play

I can check our RDS for the phones if you send the MAC addresses to me at


Snom Support

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