Hi Snom Support team,
Currently i'm dealing with strange behavior of different snom ip phone models like snom 360,, snom 370, snom D375 while connecting to banking conference using DTMF . Some models are recognizing conference ID and some are not able to recognize the conference ID given by the banking authorities. Are there any settings in all models to set dtmf enable all the time??? Would be very thank full to if can provide me some assitance in this regard. thanks
well than what would be the best way out other than replacement ?
well same models sometimes responde and sometime times don't. and if i make a ccall using mobile phone at the same time than it works with mobile phone. strange behaiviour
Are you having trouble with the Bank IVR recognizing the conference ID entered from a particular Snom phone(s), when you dial into the Bank IVR and enter the conference ID, from the keypad of the Snom phone? The Bank IVR is thus not recognizing the DTMF being sent?
Which phone model(s) and what is the firmware version on the phone(s)?
Hi Sean ,
Thanks for your reply . Well we have different ip phone models like
1- snom360 with firmware 22.214.171.124.9 and 126.96.36.199 (15 phones)
2-snom370 with firmware 188.8.131.52 and 184.108.40.206 (20 phones)
3- D345 with firmwares 220.127.116.11 and 18.104.22.168 (12 phones)
4- D375 with firmware 22.214.171.124, 126.96.36.199 and 188.8.131.52
Yes the Bank IVR is not recognizing the DTMF being sent sometimes it accepted from the same models and sometimes it doesn't. and sometime after failure of 2 times.
Furthermore when i try from mobile at the same time it accepted immediatly without any failure. WOULD be very thankful if u can resolve this strange behaiviour . thanks
One more thing is in the configurations i set
dtmfmode = rfc2833 .
The question is can i add both dtmfmode
in the same configuration ?
the current dtmfmode is rfc2833
Since firmware version 7.1.33 you can set user_dtmf_info to on and the DTMF will be sent via RTP and SIP INFO messages.
This should be the case with your phones, but I would suggest upgrading your Snom 360s and 370s to 184.108.40.206 since there have been numerous DTMF related bug fixes since 220.127.116.11 and 18.104.22.168.9. Upgrade the D345s and D375s to 22.214.171.124 (126.96.36.199 if you are connecting the phone via WiFi)
Ok i'm doing this will let you know about the status . thanks