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Refused with code 501

Hi all,


few hours ago a phone stop working (and cannot register) and, on logs, i got:


Nov 3 13:43:19.856 [ERROR ] PHN: Writing to parameter dkey_retrieve is not permitted

Nov 3 13:43:20.677 [ERROR ] PHN: TPL: Socket Error: 20/31/connected, Tls error, closing

Nov 3 13:43:19.500 [CRITIC] SIP: Registrar 5275@voip.unisi.it refused with code 501

Nov 3 13:44:19.020 [FATAL ] SIP: sip_transport_state_cb context lost

Nov 3 13:44:19.021 [FATAL ] SIP: sip_transport_state_cb context lost

Nov 3 13:49:03.867 [CRITIC] SIP: Registrar 5275@voip.unisi.it refused with code 501

Nov 3 13:50:03.803 [FATAL ] SIP: sip_transport_state_cb context lost

Nov 3 13:50:03.805 [FATAL ] SIP: sip_transport_state_cb context lost

Nov 3 13:54:55.904 [CRITIC] SIP: Registrar 5275@voip.unisi.it refused with code 501

Nov 3 13:55:55.841 [FATAL ] SIP: sip_transport_state_cb context lost

Nov 3 13:55:55.842 [FATAL ] SIP: sip_transport_state_cb context lost

Nov 3 14:00:12.946 [CRITIC] SIP: Registrar 5275@voip.unisi.it refused with code 501

Nov 3 14:01:12.900 [FATAL ] SIP: sip_transport_state_cb context lost

Nov 3 14:01:12.901 [FATAL ] SIP: sip_transport_state_cb context lost

Nov 3 14:05:48.003 [CRITIC] SIP: Registrar 5275@voip.unisi.it refused with code 501

Nov 3 14:06:47.940 [FATAL ] SIP: sip_transport_state_cb context lost

Nov 3 14:06:47.942 [FATAL ] SIP: sip_transport_state_cb context lost

Nov 3 14:08:46.024 [CRITIC] PHN: Warning: Ignore invalid parameter: REREGISTER

Nov 3 14:08:46.360 [CRITIC] SIP: Registrar 5275@voip.unisi.it refused with code 501

Nov 3 14:09:46.300 [FATAL ] SIP: sip_transport_state_cb context lost

Nov 3 14:09:46.303 [FATAL ] SIP: sip_transport_state_cb context lost

Nov 3 14:14:40.201 [ERROR ] SIP: transport error: 1000013 -> Udp:193.205.4.110:5060

Nov 3 14:14:40.206 [ERROR ] SIP: request 1000013 destination invalid Udp:193.205.4.110:5060 31353039373133303030373938-xzf4va07xluf

Nov 3 14:14:40.266 [ERROR ] SIP: transport error 1000013: generating fake 599

Nov 3 14:14:40.296 [ERROR ] SIP: Registrar 5275@voip.unisi.it timed out

Nov 3 14:15:39.700 [FATAL ] SIP: sip_transport_state_cb context lost

Nov 3 14:15:39.702 [FATAL ] SIP: sip_transport_state_cb context lost

Nov 3 14:19:14.917 [CRITIC] PHN: Warning: Ignore invalid parameter: REREGISTER

Nov 3 14:19:47.621 [ERROR ] SIP: transport error: 1000015 -> Udp:193.205.4.110:5060

Nov 3 14:19:47.626 [ERROR ] SIP: request 1000015 destination invalid Udp:193.205.4.110:5060 31353039373133303030373938-xzf4va07xluf

Nov 3 14:19:47.629 [ERROR ] SIP: transport error 1000015: generating fake 599

Nov 3 14:19:47.660 [ERROR ] SIP: Registrar 5275@voip.unisi.it timed out

Nov 3 14:20:47.143 [FATAL ] SIP: sip_transport_state_cb context lost

Nov 3 14:20:47.145 [FATAL ] SIP: sip_transport_state_cb context lost



I try with RESET and with firmware update, but nothing change. On voip server side, i got nothing on port 5060.

I also try doing a PCAP trace while re-registering but i can't see nothing useful there (i attach to this).


What i can do ?


Michele




pcap
(488 KB)

Hi Michele,

Maybe you could try to enable SIP trace and check if any reply appears there?
http://wiki.snom.com/Web_Interface/V8/SIP_Trace

Kate

 

I converted this topic into a support ticket. 

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