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M300 Firmware update

Hi, im trying to update a M300 device to the firmware 355.

But i keep getting the error that the file cannot be found on the server. 

1. Doesnt work

Firmware update server address: http://dect.snom.com

Firmware path: /B355B25H355B25

loc2 .Not 2017-09-18T16:15:14Z 173-[ FWU Downloading File http://dect.snom.comB355B25H355B25/Beatus/BeatusSw_4181_v0355.fwu]
loc2 .Debug 2017-09-18T16:15:14Z 173-[ Base FWU ended with error code 2409 (FWUMF_FWUE_FILE_NOT_FOUND): File not found]

2. Doesnt work

Firmware update server address: http://dect.snom.com

Firmware path: B355B25H355B25

loc2 .Not 2017-09-18T16:28:14Z 173-[ FWU Downloading File http://dect.snom.comB355B25H355B25/Beatus/BeatusSw_4181_v0355.fwu]


loc2 .Debug 2017-09-18T16:28:14Z 173-[ Base FWU ended with error code 2409 (FWUMF_FWUE_FILE_NOT_FOUND): File not found] 


3. Doesnt work

Firmware update server address: http://dect.snom.com

Firmware path: 


loc2 .Not 2017-09-18T16:29:14Z 173-[ FWU Downloading File http://dect.snom.com/Beatus/BeatusSw_4181_v0355.fwu] 


loc2 .Debug 2017-09-18T16:29:14Z 173-[ Base FWU ended with error code 2409 (FWUMF_FWUE_FILE_NOT_FOUND): File not found] 


Im out of options now ... i see alot of tickets with the same problem (some time ago) but their solution (adding B355B25H355B25) doesnt work.


What is the next step so i can update the M300 to the new firmware? 

Thanks in advance,
Nathan Kestier. 



Best Answer

Nathan,


This M300 will need to be returned to the place of purchase for a new device. This looks like an issue with the flash memory of the M300 which cannot be resolved with an upgrade.


Regards,


Snom Support


What version is currently running? I think you need to be on 3.24 to install 3.55.

 

Current firmware IPDECT/03.24/B0021/09-Dec-2015 14:17

Answer

Nathan,


This M300 will need to be returned to the place of purchase for a new device. This looks like an issue with the flash memory of the M300 which cannot be resolved with an upgrade.


Regards,


Snom Support

Hi Sean,


is it possible to send the needed file so we can upgrade local (or isnt that possible)?

Regards,

Nathan. 

Nathan,


This device is defective and the /path/folder/file are hardcoded values that were set at the time of manufacturing and they cannot be altered or provided.


Regards,


Snom Support

Whats the worst that can happen if i leave the firmware on 3.24?
The 2 handsets (M25) are in 3.55. 

Regards,

Nathan.

You can experience any one of the numerous bugs that have been resolved since 324B21 and not be able to resolve the problem with and upgrade. Please see the release notes for list of fixed and known issues.


http://wiki.snom.com/M-series/Firmware/Release_Notes


Regards,


Sean

Hello.


I keep on getting the following message while trying to update the firmware on   new M300

 GFT_DOWNLOAD_CFM]

loc2 .Not 2018-02-10T21:51:38Z 173-[ FWU Downloading File http://188.40.44.83/M300/M300_v0324.fwu]

loc2 .Not 2018-02-10T21:51:38Z 173-[ Base FWU started]

loc2 .Debug 2018-02-10T21:52:38Z 173-[ Base FWU ended with error code 2144 (FWUC_UNEXPECTED_TIMEOUT): Unexpected timeout occurred] 


Please advise. It has been the same message for the last 2 days.


Many thanks


Ash

Ash,



Are the files hosted on your own Server?


 http://188.40.44.83/M300/M300_v0324.fwu

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