How can we help you today?
Start a new topic
Answered

Redirection service MAC address removal

Hi Support,


Could you remove this mac address 0004132C1FE0 for a Snom 320 telephone from the redirection server?

This previous provider (zoranet) went bankrupt and cannot be contacted.


Thanks in advance.



Best Answer

Dear Kim,

please follow this guide:

redirection-service-mac-address-removal-procedure


Best regards


Our records indicate this MAC address is registered with our RDS and the owner is Interstroom (https://www.interstroom.nl/) Do to our contractual agreement with account holder we are unable to remove the MAC address from the RDS. Please contact them directly.


Regards,


Support

Hi can I please get the following 2 MAC Addresses removed they are at the moment pointing at IP Nordic. And the phones shall now be used at a new provider.

0004134D36B5

0004133572C4
The last 2 times the provider has not been able to release the phones correctly.



Answer

Dear Kim,

please follow this guide:

redirection-service-mac-address-removal-procedure


Best regards

Login or Signup to post a comment