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M700 & M65 handsets phones not ringing

 I have a deployment with an M700 & M65 handsets. Running the latest firmware BSV355B25 HSV355B25. Running Vodia PBX v5.5.0.


The site has a Snom D725 and seven (7) M65 which are all in a ring group. We have DID router to the ring group. We are being told that multiple times a day when someone calls in none of the M65 handsets ring and that only the D725 desk phone rings.


We have triple checked our configurations and can find nothing wrong.


The M700 FAQ states "Single Cell Setup: Max number Simultaneous Call:s 10 per Base station" It seems to me that a single M700 should be able to handle 7 M65 handsets? 


What would happen if several of the cordless phones were on a call and another call comes in causing all 7 of the M65 handsets to ring?


Best Answer

Alan,


I have converted this to a ticket. You should have received an activation email for the Helpdesk.


Regards,


Snom Support


Answer

Alan,


I have converted this to a ticket. You should have received an activation email for the Helpdesk.


Regards,


Snom Support

This is a busy business. Multiple people could be calling in at the same time. We could have several calls going on and have several people calling into the business. Are we running into a limitation of the M700? What are possible solutions?

 

Here are some logs I captured from the M700 around the time that the call came in and the M65 handsets did not ring.

loc3 .Info  2017-06-23T12:49:02Z 173-[ AUDIOCTRL: Call (CallId#3349) RTP Ch: 1 Opened Len: 160, RxPort: 50030, TxPort: 56072]
loc3 .Info  2017-06-23T12:49:02Z 173-[ AUDIOCTRL: Call RTP Ch: 1 routed PCM Ch: 1, Codec Type: 0 (PCMU) Adpcm Channel: 2]
loc3 .Info  2017-06-23T12:49:02Z 173-[ RFP no longer Busy for HO]
loc3 .Info  2017-06-23T12:49:02Z 173-[ RFP no longer Busy for speech]
loc7 .Info  2017-06-23T12:49:02Z 173-[ Call Release user 60108]
loc7 .Info  2017-06-23T12:49:02Z 173-[ Call Release user 60102]
loc7 .Info  2017-06-23T12:49:02Z 173-[ Call Release user 60104]
loc7 .Info  2017-06-23T12:49:02Z 173-[ DECT MAC statistics: Pmid:00001 Typ:FN Res:0 Frames:1276,0,0 Bho:0,0 Rssi:54]
loc7 .Info  2017-06-23T12:49:02Z 173-[ Call Release user 60105]
loc7 .Info  2017-06-23T12:49:02Z 173-[ DECT MAC statistics: Pmid:00003 Typ:FN Res:0 Frames:1268,0,0 Bho:0,0 Rssi:49]
loc7 .Info  2017-06-23T12:49:02Z 173-[ Call Incoming user 60102]
loc7 .Info  2017-06-23T12:49:02Z 173-[ DECT MAC statistics: Pmid:00004 Typ:FN Res:0 Frames:1282,1,0 Bho:0,0 Rssi:46]
loc7 .Info  2017-06-23T12:49:02Z 173-[ Call Release user 60106]
loc7 .Info  2017-06-23T12:49:02Z 173-[ Call Incoming user 60103]
loc7 .Info  2017-06-23T12:49:02Z 173-[ DECT MAC statistics: Pmid:00005 Typ:FN Res:0 Frames:1252,0,0 Bho:0,0 Rssi:50]
loc7 .Info  2017-06-23T12:49:02Z 173-[ Call Release user 60107]
loc7 .Info  2017-06-23T12:49:03Z 173-[ DECT MAC statistics: Pmid:00006 Typ:FN Res:0 Frames:1280,0,0 Bho:0,0 Rssi:51]
loc7 .Info  2017-06-23T12:49:03Z 173-[ Call Incoming user 60104]
loc7 .Info  2017-06-23T12:49:03Z 173-[ Call Incoming user 60105]
loc7 .Info  2017-06-23T12:49:03Z 173-[ Call Incoming user 60106]
loc7 .Info  2017-06-23T12:49:03Z 173-[ Call Incoming user 60107]
loc7 .Info  2017-06-23T12:49:03Z 173-[ Call Incoming user 60108]
loc7 .Info  2017-06-23T12:49:04Z 173-[ DECT Audio active Pmid:00002]
loc3 .Info  2017-06-23T12:49:04Z 173-[ RFP Busy for speech]
loc3 .Info  2017-06-23T12:49:04Z 173-[ RFP Busy for HO]
loc3 .Info  2017-06-23T12:49:04Z 173-[ AUDIOCTRL: HandleLocalEndpointReq -> Pmid:00005 RFP Busy for speech. No resources allocated!]
loc7 .Info  2017-06-23T12:49:04Z 173-[ Call Outgoing Rejected (No Audio Resources) user 60106]
loc7 .Info  2017-06-23T12:49:05Z 173-[ Call Release user 60106]
loc7 .Info  2017-06-23T12:49:05Z 173-[ DECT MAC statistics: Pmid:00005 Typ:FN Res:0 Frames:141,0,0 Bho:0,0 Rssi:50]
loc3 .Info  2017-06-23T12:49:06Z 173-[ AUDIOCTRL: Call (CallId#3357) RTP Ch: 2 Opened Len: 160, RxPort: 50004, TxPort: 56496]
loc3 .Info  2017-06-23T12:49:06Z 173-[ AUDIOCTRL: Call RTP Ch: 2 routed PCM Ch: 2, Codec Type: 0 (PCMU) Adpcm Channel: 1]
loc3 .Info  2017-06-23T12:49:06Z 173-[ RFP no longer Busy for HO]
loc3 .Info  2017-06-23T12:49:06Z 173-[ RFP no longer Busy for speech]
loc7 .Info  2017-06-23T12:49:06Z 173-[ Call Release user 60103]
loc7 .Info  2017-06-23T12:49:06Z 173-[ Call Release user 60108]
loc7 .Info  2017-06-23T12:49:06Z 173-[ Call Release user 60102]
loc7 .Info  2017-06-23T12:49:06Z 173-[ DECT MAC statistics: Pmid:00001 Typ:FN Res:0 Frames:355,0,0 Bho:0,0 Rssi:54]
loc7 .Info  2017-06-23T12:49:06Z 173-[ Call Release user 60105]
loc7 .Info  2017-06-23T12:49:06Z 173-[ DECT MAC statistics: Pmid:00004 Typ:FN Res:0 Frames:343,0,0 Bho:0,0 Rssi:47]
loc7 .Info  2017-06-23T12:49:06Z 173-[ Call Release user 60107]
loc7 .Info  2017-06-23T12:49:07Z 173-[ DECT MAC statistics: Pmid:00006 Typ:FN Res:0 Frames:331,0,0 Bho:0,0 Rssi:53]
loc7 .Info  2017-06-23T12:49:12Z 173-[ DECT Audio active Pmid:00003]
loc7 .Info  2017-06-23T12:49:18Z 173-[ DECT Audio passive Pmid:00003]
loc7 .Info  2017-06-23T12:49:22Z 173-[ DECT Audio active Pmid:00003]
loc7 .Info  2017-06-23T12:49:25Z 173-[ Call Incoming user 60102]
loc7 .Info  2017-06-23T12:49:26Z 173-[ Call Incoming user 60103]
loc7 .Info  2017-06-23T12:49:26Z 173-[ Call Incoming user 60104]
loc7 .Info  2017-06-23T12:49:26Z 173-[ Call Incoming user 60105]
loc7 .Info  2017-06-23T12:49:26Z 173-[ Call Incoming user 60106]
loc7 .Info  2017-06-23T12:49:26Z 173-[ Call Incoming user 60107]
loc7 .Info  2017-06-23T12:49:26Z 173-[ Call Incoming user 60108]
loc3 .Info  2017-06-23T12:49:27Z 173-[ RFP Busy for speech]
loc3 .Info  2017-06-23T12:49:27Z 173-[ RFP Busy for HO]
loc3 .Info  2017-06-23T12:49:27Z 173-[ AUDIOCTRL: HandleLocalEndpointReq -> Pmid:00005 RFP Busy for speech. No resources allocated!]
loc7 .Info  2017-06-23T12:49:27Z 173-[ Call Outgoing Rejected (No Audio Resources) user 60106]
loc3 .Info  2017-06-23T12:49:28Z 173-[ AUDIOCTRL: HandleLocalEndpointReq -> Pmid:00006 RFP Busy for speech. No resources allocated!]
loc7 .Info  2017-06-23T12:49:28Z 173-[ Call Outgoing Rejected (No Audio Resources) user 60107]
loc7 .Info  2017-06-23T12:49:28Z 173-[ Call Release user 60106]
loc7 .Info  2017-06-23T12:49:28Z 173-[ DECT MAC statistics: Pmid:00005 Typ:FN Res:0 Frames:153,0,0 Bho:0,0 Rssi:49]
loc7 .Info  2017-06-23T12:49:28Z 173-[ Call Release user 60107]
loc7 .Info  2017-06-23T12:49:28Z 173-[ DECT MAC statistics: Pmid:00006 Typ:FN Res:0 Frames:153,0,1 Bho:0,0 Rssi:53]
loc7 .Info  2017-06-23T12:49:29Z 173-[ DECT Audio passive Pmid:00003]
loc7 .Info  2017-06-23T12:49:31Z 173-[ DECT Audio active Pmid:00003]
loc3 .Info  2017-06-23T12:49:34Z 173-[ AUDIOCTRL: Call (CallId#3362) RTP Ch: 3 Opened Len: 160, RxPort: 50016, TxPort: 56788]
loc3 .Info  2017-06-23T12:49:34Z 173-[ AUDIOCTRL: Call RTP Ch: 3 routed PCM Ch: 3, Codec Type: 0 (PCMU) Adpcm Channel: 0]
loc7 .Info  2017-06-23T12:49:34Z 173-[ Call Release user 60103]
loc3 .Info  2017-06-23T12:49:34Z 173-[ RFP no longer Busy for HO]
loc3 .Info  2017-06-23T12:49:34Z 173-[ RFP no longer Busy for speech]
loc7 .Info  2017-06-23T12:49:34Z 173-[ Call Release user 60104]
loc7 .Info  2017-06-23T12:49:34Z 173-[ Call Release user 60108]
loc7 .Info  2017-06-23T12:49:34Z 173-[ Call Release user 60105]
loc7 .Info  2017-06-23T12:49:34Z 173-[ DECT MAC statistics: Pmid:00004 Typ:FN Res:0 Frames:827,0,0 Bho:0,0 Rssi:48]
loc7 .Info  2017-06-23T12:49:35Z 173-[ DECT Audio active Pmid:00001]
loc7 .Info  2017-06-23T12:49:35Z 173-[ DECT Audio passive Pmid:00003]
loc7 .Info  2017-06-23T12:49:40Z 173-[ DECT Audio active Pmid:00003]
loc7 .Info  2017-06-23T12:49:45Z 173-[ DECT Audio passive Pmid:00003]
loc7 .Info  2017-06-23T12:49:56Z 173-[ Call Incoming user 60102]
loc7 .Info  2017-06-23T12:49:56Z 173-[ Call Incoming user 60103]
loc7 .Info  2017-06-23T12:49:56Z 173-[ Call Incoming user 60104]
loc7 .Info  2017-06-23T12:49:56Z 173-[ Call Incoming user 60105]
loc7 .Info  2017-06-23T12:49:56Z 173-[ Call Incoming user 60106]
loc7 .Info  2017-06-23T12:49:56Z 173-[ Call Incoming user 60107]
loc3 .Info  2017-06-23T12:49:56Z 173-[ RFP Busy for speech]
loc3 .Info  2017-06-23T12:49:56Z 173-[ RFP Busy for HO]
loc7 .Info  2017-06-23T12:49:56Z 173-[ Call Incoming user 60108]
loc7 .Info  2017-06-23T12:49:57Z 173-[ DECT Audio active Pmid:00003]
loc7 .Info  2017-06-23T12:50:08Z 173-[ Call Reject user 60105]
loc7 .Info  2017-06-23T12:50:08Z 173-[ Call Reject user 60106]
loc7 .Info  2017-06-23T12:50:08Z 173-[ Call Reject user 60107]
loc7 .Info  2017-06-23T12:50:16Z 173-[ DECT Audio passive Pmid:00003]
loc7 .Info  2017-06-23T12:50:19Z 173-[ DECT Audio active Pmid:00003]
loc7 .Info  2017-06-23T12:50:19Z 173-[ Call Release user 60102]
loc3 .Info  2017-06-23T12:50:19Z 173-[ RFP no longer Busy for HO]
loc3 .Info  2017-06-23T12:50:19Z 173-[ RFP no longer Busy for speech]
loc7 .Info  2017-06-23T12:50:19Z 173-[ Call Release user 60103]
loc7 .Info  2017-06-23T12:50:20Z 173-[ Call Release user 60104]
loc7 .Info  2017-06-23T12:50:20Z 173-[ Call Release user 60108]
loc7 .Info  2017-06-23T12:50:21Z 173-[ DECT Audio passive Pmid:00003]
loc7 .Info  2017-06-23T12:50:21Z 173-[ Call Release user 60104]
loc7 .Info  2017-06-23T12:50:21Z 173-[ DECT MAC statistics: Pmid:00003 Typ:FA Res:0 Frames:7814,0,1 Bho:0,0 Rssi:51]
loc3 .Info  2017-06-23T12:50:39Z 173-[ HS: 0, Pmid:00001, CallId#3362, RxCnt:3273, Discrd:0.0 %, Type:Call]
loc3 .Info  2017-06-23T12:50:39Z 173-[ HS: 0, Pmid:00001, CallId#3362, lJit: 1.000, lRTT: 27.875, lR:92.21, lMOS:4.389308, lLoss:0.0 %]
loc3 .Info  2017-06-23T12:50:39Z 173-[ HS: 0, Pmid:00001, CallId#3362, rJit: 1.000, rRTT: 27.875, rR:92.21, rMOS:4.389308, rLoss:0.0 %]
loc7 .Info  2017-06-23T12:50:41Z 173-[ DECT Audio passive Pmid:00001]
loc7 .Info  2017-06-23T12:50:41Z 173-[ Call Release user 60102]
loc7 .Info  2017-06-23T12:50:41Z 173-[ DECT MAC statistics: Pmid:00001 Typ:FA Res:0 Frames:7466,0,2 Bho:0,0 Rssi:50]
loc7 .Info  2017-06-23T12:51:02Z 173-[ Call Outgoing user 60102]
loc3 .Info  2017-06-23T12:51:03Z 173-[ AUDIOCTRL: Call (CallId#3376) RTP Ch: 6 Opened Len: 160, RxPort: 50032, TxPort: 56594]
loc3 .Info  2017-06-23T12:51:03Z 173-[ AUDIOCTRL: Call RTP Ch: 6 routed PCM Ch: 6, Codec Type: 0 (PCMU) Adpcm Channel: 0]
loc7 .Info  2017-06-23T12:51:04Z 173-[ DECT Audio active Pmid:00001]
loc7 .Info  2017-06-23T12:51:08Z 173-[ DECT Audio passive Pmid:00001]
loc7 .Info  2017-06-23T12:51:10Z 173-[ Call answered user 60102]
loc7 .Info  2017-06-23T12:51:12Z 173-[ DECT Audio active Pmid:00001]
loc7 .Info  2017-06-23T12:51:41Z 173-[ Call Released user 60102]
loc3 .Info  2017-06-23T12:51:41Z 173-[ HS: 0, Pmid:00001, CallId#3376, RxCnt:1926, Discrd:0.3 %, Type:Call]
loc3 .Info  2017-06-23T12:51:41Z 173-[ HS: 0, Pmid:00001, CallId#3376, lJit: 1.125, lRTT: 32.250, lR:92.09, lMOS:4.386777, lLoss:0.0 %]
loc3 .Info  2017-06-23T12:51:41Z 173-[ HS: 0, Pmid:00001, CallId#3376, rJit: 0.750, rRTT: 32.250, rR:92.11, rMOS:4.387200, rLoss:0.0 %]
loc7 .Info  2017-06-23T12:51:42Z 173-[ DECT MAC statistics: Pmid:00001 Typ:FA Res:0 Frames:3959,0,0 Bho:0,0 Rssi:54]
loc7 .Info  2017-06-23T12:51:55Z 173-[ Call Outgoing user 60102]
loc3 .Info  2017-06-23T12:51:55Z 173-[ AUDIOCTRL: Call (CallId#3377) RTP Ch: 7 Opened Len: 160, RxPort: 50034, TxPort: 50744]
loc3 .Info  2017-06-23T12:51:55Z 173-[ AUDIOCTRL: Call RTP Ch: 7 routed PCM Ch: 7, Codec Type: 0 (PCMU) Adpcm Channel: 0]
loc7 .Info  2017-06-23T12:51:57Z 173-[ DECT Audio active Pmid:00001]

 

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