Autoprovisioned directory entries vs User-customized entries : Helpdesk platform

T

Travis Truax

started a topic about 1 year ago

Related to 821 and 870 model phones, is there a good method of providing a "base" phone directory but still allowing users to add their own entries?

In a corporate environment, you will typically have a inter-company list that's the same for every phone, but if you plan to autoprovision that, in my experience, to accommodate updates, you have to utilize the *overwrite* option or the directory can get "scrambled".

While that works great for the inter-company directory, it wipes out any manual entries that individual users have added to their phones.

Is there a better way of providing the inter-company directory so that this isn't a problem?

Thanks,

Travis-

Best Answer

M

Matthieu Le Jeune said about 1 year ago

Hello Travis,

The best way would be to use the internal address book only for users personal contacts, and use either LDAP directory or XML directory (see http://wiki.snom.com/XML/Objects/SnomIPPhoneDirectory ) on a http server for company address book.

Regards,

M

Matthieu Le Jeune

said about 1 year ago

Answer

Hello Travis,

The best way would be to use the internal address book only for users personal contacts, and use either LDAP directory or XML directory (see http://wiki.snom.com/XML/Objects/SnomIPPhoneDirectory ) on a http server for company address book.

Regards,

T

Travis Truax

said about 1 year ago

Thanks Matthieu,
So the phone will combine the internal address book with LDAP or an XML directory and display the aggregate list when users select the "Directory" button?

M

Matthieu Le Jeune

said about 1 year ago

Hello Travis,

No they won't be aggregated, they will be two separate address books. For example, you can use the address book key for the personal contacts, and assign a soft key, or another hardware key to the LDAP address book.

Best regards,