Remove MAC from provisioning server : Helpdesk platform

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Yusuf Muraben

started a topic over 3 years ago

I am redeploying a bunch of 720s to a new account and 4 cannot update - can you please remove them from the provisioning server?

Best Answer

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Sean Collins said over 3 years ago

Yusuf,

The MAC addresses you're requesting removal from our Snom Redirection Server are registered with vTalk. Our contractual agreements with the owner prevents us from removing this MAC addresses with out their direct consent and knowledge. You will need to contact them directly and request that they remove the MAC addresses from the Snom Redirection Server.

Regards,

Snom Support

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Sean Collins

said over 3 years ago

Answer

Yusuf,

The MAC addresses you're requesting removal from our Snom Redirection Server are registered with vTalk. Our contractual agreements with the owner prevents us from removing this MAC addresses with out their direct consent and knowledge. You will need to contact them directly and request that they remove the MAC addresses from the Snom Redirection Server.

Regards,

Snom Support

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Yusuf Muraben

said over 3 years ago

thanks

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Yusuf Muraben

said over 3 years ago

Hi Sean

Vtalk (say they have) removed the MAC addresses of 24 phones

4 720's work now

But I have had trouble with the first 2 710's

They will not auto-provision from Vodia (although they no longer look for the vtalk config)

Can you please check that they are cleared from your provisioning server?

The first 2 MACs that won't auto-provision on Vodia are:

Alberto Sagredo Castro

said over 3 years ago

Please yusuf open a ticket with this info .

Regards