DECT M700 reboot loop : Helpdesk platform

Itaf bvba

started a topic over 3 years ago

Hi,

We have a Snom DECT M700 stuck in reboot loop (6 blink orange-green)

Firmware installed was 3.55 and was working fine for some time. A few days ago it went into the reboot loop.

We tried the factory reset, but it seems on each reboot the light gets green for a few seconds...there is IP address in DHCP and then goes orange blink 6 times. again goes to green solid for 20-30 sec.

web GUI is not available

Do you happen to have a solution for this case?

best regards,

Ivan

Best Answer

S

Sean Collins said over 3 years ago

Is it a standalone M700 or part of a Multicell? Is it getting its setting via provisioning (DHCP, Plug and Play)?

S

Sean Collins

said over 3 years ago

Answer

Is it a standalone M700 or part of a Multicell? Is it getting its setting via provisioning (DHCP, Plug and Play)?

O

Orlando Villarreal

said almost 3 years ago

Hi guys I have the same issue with my M700 it is stuck in a reboot loop, do you know a solution for this?

Thanks in advanced

Itaf bvba

said almost 3 years ago

@Orlando Villarreal

We've try TFTP, factory reset...nada!
Eventually sent-back with RMA and that fixed the prob.

I wouldn't want to say it's same case as you have, but try with TFTP, power adapter, no poe connection and factory reset. After that, if nothing helps...welcome to RMA club.

Ivan