"The best business telephones in the world."

N

Norman West Boggess IV

started a topic about 1 year ago

I bought the Snom base Station for one of my clients and while ive installed several of these over the past few months i recieved a M700 with a non Snom Firmware . the base station is branded SNOM but the firmware states it is for SME VoIP  and does not allow me to enter codec priority nor can i register the 2 m65 handsets i have to it 

i need help getting the firmware restored back to something usable 

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Best Answer

S

Sean Collins said 2 months ago

Jorg,

You will need to RMA this device with your Reseller or Distributor. This device cannot be recovered or upgraded in the field and must be repaired or replaced with an RMA.

Regards,

Sean Collins 

Snom Support

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S

Sean Collins

said about 1 year ago

Norman,

I responded to you via email.

Regards,

Snom Support

J

Jörg Raffael

said 3 months ago

I've the same problem with a snom M325 and the firmware "SME VoIP".
I also need help getting the snom-firmware restored back to something usable

best regards, Jörg

 

S

Sean Collins

said 3 months ago

Jorg,

Do you have a screenshot of the main.html page of your M300? (please redact the MAC address from the screenshot)

Regards,

Sean Collins 

Snom Support

J

Jörg Raffael

said 2 months ago

Hello Sean,
thank you for you answer.
Here is the screenshot:


Regards,
Jörg

 

S

Sean Collins

said 2 months ago

Answer

Jorg,

You will need to RMA this device with your Reseller or Distributor. This device cannot be recovered or upgraded in the field and must be repaired or replaced with an RMA.

Regards,

Sean Collins 

Snom Support

J

Jörg Raffael

said 2 months ago

Hi Sean,
That's not nice, but not to change.

Regards, Jörg