Display shuts off for 15+ seconds on new Snom M85 handset : Helpdesk platform

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Display shuts off for 15+ seconds on new Snom M85 handset

Cameron Dugas

started a topic almost 4 years ago

I have a new Snom M85 handset on which the display goes blank for at least 15 seconds whenever any button is pressed. Sometimes the display is blank for minutes at a time. Occasionally the blue LED blinks when I press a button

The handset originally had firmware version 324.9. I connected the handset to the base station (took a very long time) and it updated the firmware to 355 but the problem persists.

The handset has been charging for more than 12 hours.

I have also tried a known good battery from another M85 handset.

I have one other M85 and two M65s up and running with no issues.

Does any one have any suggestions on how to further troubleshoot the issue?

Best Answer

Sean Collins said almost 4 years ago

Cameron,

It sounds like a hardware problem. My suggestion is to RMA the M85 with the Reseller or Distributor you purchased it from, for a replacement.

Regards,

1 Comment

Sean Collins

said almost 4 years ago

Answer

Cameron,

It sounds like a hardware problem. My suggestion is to RMA the M85 with the Reseller or Distributor you purchased it from, for a replacement.

Regards,