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Answered

Dialing feature code

We have a lot of snom 710, we changed pbx from Asterisk (freepbx) to Wildix.

 

For manage the members of queue there is a feature codes with multi *, but when I dial it transform to sip:xx.x.x.x

 

Example:

I want to dial: 97*0*2*12

Press OK

Snom dial sip:97.0.2.12

 

There's a tips to disable this conversion?

Best Answer

Marco,


Can you send you settings file, from the phone, to supportusa@snom.com  An initial attempt to replicate this was unsuccessful.   

8 CommentsSorted by Oldest First

What version of firmware is on the phones? Is this occurring during an active call? Can you explain how to replicate this behavior?

Hello, firrmware version is snom710-SIP 8.7.5.35


Not during a call, you type 97*0*2*12 and the phone tranform to sip:97.0.2.12


Thank's for your attention

Do you have the SIP trace INVITE or a pcap trace of this behavior?

No I don't have, but if I deal with Grandstream connected on same PBX dial coorect with number and *, only snom convert number to sip:


How can I produce the log, with SIP trace of snom?

You can get the SIP trace from the phone by;


1. Log in in the web-interface as admin

2. Select SIP Trace from the menu on the right

3. Select Clear

4. Reproduce the issue

5. Select Reload 

6. Copy the content of the log into a textfile and attach it to the ticket



OK

I attach SIP trace and a "print screen" of snom display before dialing

20170209090803.jpg
201702090908...
(3.09 MB)
txt
2017-02-09 S...
(9.75 KB)
Answer

Marco,


Can you send you settings file, from the phone, to supportusa@snom.com  An initial attempt to replicate this was unsuccessful.   

I sent you the requested file


Thank you

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