Snom 710 Unanswered BYE/Hangup : Helpdesk platform

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Paul Yates

started a topic over 3 years ago

Hi Guys,

Got a strange issue with a 710 running Firmware 8.7.5.44, connected to DIDWW.

When I hang up an outbound call, the dialled phone continues to ring until answered. I tested with X-lite and it works perfectly also the D715’s don’t seem to have the issue.

The provider says the BYE is not being sent until the call connects/times out.

My question….

Is this a bug or is there a setting I can change?

Things Already Tried...

Set ip_frag_enable = on (No Change)

Set ICE to Off (No Change)

Disable RTP Encryption (No Change)

Any ideas appreciated…Thanks In advance!

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Luca Livraga

said over 3 years ago

Dear Paul,

do you use stun? can you check it?

Regards

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Paul Yates

said over 3 years ago

As far as I'm aware DIDWW dont use STUN, however its already allowed through our firewall. (and that would affect the soft client too right?)

Thanks

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Norman Schwirske

said over 3 years ago

We opened a ticket for that issue.

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Paul Yates

said over 3 years ago

Turns out there was UDP loss, adding the line username@registrar.net;transport=tcp into the Outbound proxy field resolved my issue.

Many Thanks Norman!