We have 5 SNOM 821's they being a mix of SNOM and Vodafone branded phones. We run our own provisioning server and have had no issue with the Vodafone branded phones until we recently purchased a pair of 821's that are Vodafone branded. These phones are autoprovisioning with the Vodafone firmware (in German) via the SNOM autoprovisioning portal. It does this even after replacing with the latest SNOM firmware (i.e. it reapplies the Vodafone firmware from the provisioning site).
I have read the posts that say SNOM cannot remove them from the provisioning server and I appreciate the reason given. However I can find no information on who I contact at Vodafone to discuss getting them removed. Please can you confirm again that you can't remove them but please can you provide some contact information so poor soles like myself can hassle the correct people rather than yourselves.
Ken.
Best Answer
A
Alberto Sagredo Castro
said
almost 4 years ago
Hi Kenneth
Vodafone phones usually are given for free by operator. So they are locked to avoid being used with others .
We are sorry but we could not do nothing in this topic as i mentioned.
The MAC address you're requesting removal from our Snom Redirection Server are registered to Vodafone. Our contractual agreements with the owner prevents us from removing this MAC address with out their direct consent and knowledge.You will need to contact them directly and request that they remove the MAC address from the Snom Redirection Server. But maybe if you bought these devices as second hand or so, that would not be possible .
BR
Alberto
K
Kenneth McBryde
said
almost 4 years ago
Hi,
Thanks for the info but that doesn’t actually answer the question I asked. Have you a contact number or email at Vodafone where I can request the removal. I have purchased these phones second hand so have no direct contact with Vodafone.
Regards,
Ken.
N
Norman Schwirske
said
almost 4 years ago
We would recommend to use Vodafone UK customer service:
Monday to Sunday 8am to 9pm
191 from your Vodafone mobile
03333 040 191 From other UK landlines or mobiles (standard call charges apply)
From abroad +44 7836 191 191 (standard call charges apply)
K
Kenneth McBryde
said
almost 4 years ago
I have spoken to the Vodafone One NET help desk in the UK and Vodafone UK have check and said that these phones are not registered to them anymore. As such they said they can't remove them as they no longer appear on their system and I need to contact SNOM to ask you to remove the redirection. I have checked again and they are defiantly being redirected to setting_server: https://ipcglobalconfig.vodafone.com/redirect/snom?mac={mac}. I explained to them that you say you can't remove them and they said that since they are not registered on their system they can't remove them. So can you advise any further where I go from here. The two MAC addresses are 000413533F4A and 000413533A22
Regards,
Ken.
N
Norman Schwirske
said
almost 4 years ago
The answer you got is right, the phones are not redirected to VF service (anymore).
Please reset the phones and check again the setting_server value.
Greetings Norman
K
Kenneth McBryde
said
almost 4 years ago
Hi Norman,
Well It's still picking up the Vodafone firmware from somewhere. Here is what I've done.
1. TFTP using recovery option (hash key) and load Firmware snom821-8.7.5.35-SIP-r.bin
2. Phone load firmware and then says it needs to reboot.
3. Boots normally until we reach Autoprovisioning where it then proceeds to download and load the Vodafone firmware and then reboots itself.
3. After booting the firmware is 8.7.4.5f and is Vodafone in German.
This I all take to indicate it is still auto provisioning. Am I doing something wrong or is the Autoprovisioning still in place?
Regards,
Ken.
K
Kenneth McBryde
said
almost 4 years ago
It's been over a week since I made my post pointing out that they still appear to be registered. Please can you confirm my suspicions?
Regards,
Ken
Alberto Sagredo Castro
said
almost 4 years ago
Sorry Kenneth
Im sorry but about Vodafone phones there is nothing we can do from our side.
If they were locked phones from factory , configuration is hardcoded and could not be removed
BR
Alberto
K
Kenneth McBryde
said
almost 4 years ago
Alberto,
I totally appreciate the position SNOM are in and understand completely SNOM can't change the setting. My issue is with getting Vodafone to do anything. I can't seem to get through to the department that can either remove the block or explain why it can't be done. I was hopping that SNOM had either a contact phone number, email address or even just a department name that I need to speak to at Vodafone.
Regards,
Ken.
Alberto Sagredo Castro
said
almost 4 years ago
Answer
Hi Kenneth
Vodafone phones usually are given for free by operator. So they are locked to avoid being used with others .
We are sorry but we could not do nothing in this topic as i mentioned.
Kenneth McBryde
We have 5 SNOM 821's they being a mix of SNOM and Vodafone branded phones. We run our own provisioning server and have had no issue with the Vodafone branded phones until we recently purchased a pair of 821's that are Vodafone branded. These phones are autoprovisioning with the Vodafone firmware (in German) via the SNOM autoprovisioning portal. It does this even after replacing with the latest SNOM firmware (i.e. it reapplies the Vodafone firmware from the provisioning site).
I have read the posts that say SNOM cannot remove them from the provisioning server and I appreciate the reason given. However I can find no information on who I contact at Vodafone to discuss getting them removed. Please can you confirm again that you can't remove them but please can you provide some contact information so poor soles like myself can hassle the correct people rather than yourselves.
Ken.
Hi Kenneth
Vodafone phones usually are given for free by operator. So they are locked to avoid being used with others .
We are sorry but we could not do nothing in this topic as i mentioned.
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Sorted by Oldest FirstAlberto Sagredo Castro
Hi Kenneth
The MAC address you're requesting removal from our Snom Redirection Server are registered to Vodafone. Our contractual agreements with the owner prevents us from removing this MAC address with out their direct consent and knowledge. You will need to contact them directly and request that they remove the MAC address from the Snom Redirection Server. But maybe if you bought these devices as second hand or so, that would not be possible .
BR
Alberto
Kenneth McBryde
Hi,
Thanks for the info but that doesn’t actually answer the question I asked. Have you a contact number or email at Vodafone where I can request the removal. I have purchased these phones second hand so have no direct contact with Vodafone.
Regards,
Ken.
Norman Schwirske
We would recommend to use Vodafone UK customer service:
Monday to Sunday 8am to 9pm
191 from your Vodafone mobile
03333 040 191 From other UK landlines or mobiles (standard call charges apply)
From abroad +44 7836 191 191 (standard call charges apply)
Kenneth McBryde
I have spoken to the Vodafone One NET help desk in the UK and Vodafone UK have check and said that these phones are not registered to them anymore. As such they said they can't remove them as they no longer appear on their system and I need to contact SNOM to ask you to remove the redirection. I have checked again and they are defiantly being redirected to setting_server: https://ipcglobalconfig.vodafone.com/redirect/snom?mac={mac}. I explained to them that you say you can't remove them and they said that since they are not registered on their system they can't remove them. So can you advise any further where I go from here. The two MAC addresses are 000413533F4A and 000413533A22
Regards,
Ken.
Norman Schwirske
The answer you got is right, the phones are not redirected to VF service (anymore).
Please reset the phones and check again the setting_server value.
Greetings
Norman
Kenneth McBryde
Hi Norman,
Well It's still picking up the Vodafone firmware from somewhere. Here is what I've done.
1. TFTP using recovery option (hash key) and load Firmware snom821-8.7.5.35-SIP-r.bin
2. Phone load firmware and then says it needs to reboot.
3. Boots normally until we reach Autoprovisioning where it then proceeds to download and load the Vodafone firmware and then reboots itself.
3. After booting the firmware is 8.7.4.5f and is Vodafone in German.
If I type 'http://provisioning.snom.com/snom821/snom821.php?mac=000413533F4A' into a browser I get in reply
setting_server: https://ipcglobalconfig.vodafone.com/redirect/snom?mac={mac}
If I then type 'https://ipcglobalconfig.vodafone.com/redirect/snom?mac=000413533F4A' into a browser I get in reply
This I all take to indicate it is still auto provisioning. Am I doing something wrong or is the Autoprovisioning still in place?
Regards,
Ken.
Kenneth McBryde
It's been over a week since I made my post pointing out that they still appear to be registered. Please can you confirm my suspicions?
Regards,
Ken
Alberto Sagredo Castro
Sorry Kenneth
Im sorry but about Vodafone phones there is nothing we can do from our side.
If they were locked phones from factory , configuration is hardcoded and could not be removed
BR
Alberto
Kenneth McBryde
Alberto,
I totally appreciate the position SNOM are in and understand completely SNOM can't change the setting. My issue is with getting Vodafone to do anything. I can't seem to get through to the department that can either remove the block or explain why it can't be done. I was hopping that SNOM had either a contact phone number, email address or even just a department name that I need to speak to at Vodafone.
Regards,
Ken.
Alberto Sagredo Castro
Hi Kenneth
Vodafone phones usually are given for free by operator. So they are locked to avoid being used with others .
We are sorry but we could not do nothing in this topic as i mentioned.
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