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Snom 760 Getting Function keys to show presence

I'm having a difficult time getting Presence to function they way I expect it should. Perhaps the way I think it should work isn't how it actually works. BLF seems to function properly though. 


My understanding of presence is when I setup the function key on the phone it monitors the extension I put in the settings. It will show a green led when that extension is online and available and red when its in a call. And I should be able to push the programmed button and it will ring that extension. 


BLF Works 

When I setup BLF I see the other programmed function keys light up with an incoming call comes in. The function key lights up red when another extension is in the call. And I can push the function button to connect to whatever extension I have it programmed to. But I want to be able to see when a phone is actually online and registered to sip. 


Presence does not work

When I set the function key to presence, I get none of the above...the led stays off, it does not blink when an incoming call comes in, it does not dial the extension when it push the button. 


I am guessing there is some detail I am missing in this. I originally though my issue was something to do with the PBX not being setup correctly, however my soft phones show presence perfectly. 

  And I've tried 3 different flavors of PBX, elastix 2.6, 3cx, and FreePBX.


Any help would be greatly appreciated!


Thanks

1 Comment

Dear Tyler please take a look to http://wiki.snom.com/Category:HowTo:Presence and also http://wiki.snom.com/FAQ/How_do_the_snom_phones_publish_their_presence_status%3F regarding Presence.


Also this link will help in case of Asterisk http://wiki.snom.com/Category:HowTo:Extension_Monitoring:Asterisk_Presence


If you want green led when idle you would need to apply , in latest firmware ( I sent you via email links ),  this procedure -> https://helpdesk.snom.com/solution/articles/6000139528-change-blf-behavior-while-extensions-are-on-idle


BR

Alberto

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