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SNOM 760 reboot & software update failed

I just had the strange phenomenon of 3 x SNOM 760 phones rebooting themselves at random times, during the reboot the phones would become stuck so that the user had to do a hard reset by pulling the plug.  Following the reboot, the phones said "SW update failed", even though I did not initiate any software update.  I manage the phones directly through the WEB gui, there is no provisioning in place.  The current firmware installed is as follows:

snom760-SIP 8.7.5.44


In the attached log I've noticed some strange entries related to provisioning, especially the part with "ucupdates-r2.ad.syscorp.net" seems to be very strange, as we do not have any provisioning in place.


Any ideas?

txt

Best Answer

Dear Romeo,


if the phone shows the "SW update failed" message means that a fw-update has been triggered somehow (manually or via provisioning).


Then the reboot can be triggered by this setting: http://wiki.snom.com/Settings/firmware_interval


Answer

Dear Romeo,


if the phone shows the "SW update failed" message means that a fw-update has been triggered somehow (manually or via provisioning).


Then the reboot can be triggered by this setting: http://wiki.snom.com/Settings/firmware_interval

Hi Romeo


Please make a try with Firmware sent and let me know your commments


Maybe a factory reset is recommended since you have an old version

BR


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