We use Snom 370 with Sipgate Team (firmware snom370-SIP 126.96.36.199). On the function-keys we use extension-Mode (for example: sip:email@example.com;user=phone) to call other internal users. BLF, pickup and calling other users are working fine (pickup only works if the f_key is in “extension” mode and not in BLF mode!). The big problem is transfer a call to other users with the same f_key:
For this, Sipgate needs as DTMF: *3xx# (in this example *327#)
If I do it manually via the dial-plate it works, but not if I do it via the f_key: *3[pressing fkey]#.
Sipgate told me, pressing the f_key in this situation creates another line. They also said the only way is, use another f_key with the user numbers in DTMF-mode.
Has someone an idea how this can be done with only one f_key? I need the whole functionality of the extension-mode (also BLF) plus transfer (for example: “*3” on hold-Key, user-dial-up by DTMF on the f_key, “#” on the transfer-key). I also tried it with a xml-definition on the f_key. But I didn't get it to work. As base I used the example from http://wiki.snom.com/Features/Mass_Deployment/Setting_Files/XML/XmlSubTags
But I don’t know how to dial DTMF characters in this context.
I tried also this solution: https://helpdesk.snom.com/support/discussions/topics/6000024425
But it does not work.
unfortunately is not possible: when you press the extension key the phone creates a new INVITE.
Are you sure Sipgate doesn't support transfer via the REFER method ?
What about pressing the transfer button and the the extension key ?
yep, using an XML def you should be able to send a DTMF sequence, but you will not able to ask the user for the sequence..
Hi! I also tried to give Snom D375 phones fkeys with dual personality. First with extension mode and on the other side "in_a_call" dtmf mode to transfer call.
There was two XML definitions (in a post from D4Snom) . One global and one for the fkey. Where should I put the global defintion - in phonesettings?
Perhaps somebody can post a complete working config for Sipgate Team.