Disconnect on hold / transfer after firmware upgrade to V8.7.5.35
S
Sputnik
started a topic
over 4 years ago
After upgrading to the latest firmware 8.7.5.35 calls drop immediately when pressing Hold, Transfer or line keys. Happens on snom 320 and snom 370, with inbound calls only. Hold / transfer works just fine on outbound calls.
On the pcap trace it appears as if snom sends a BYE request.
Best Answer
N
Norman Schwirske
said
about 4 years ago
Here the solution from the ticket:
Snom Support: There is / was a bug in older Asterisk versions that causes this behavior.
Please try to upgrade your version or disable video codec offer.
Customer: [...]Disabling video offer fixed the issue[...]
Sputnik
After upgrading to the latest firmware 8.7.5.35 calls drop immediately when pressing Hold, Transfer or line keys. Happens on snom 320 and snom 370, with inbound calls only. Hold / transfer works just fine on outbound calls.
On the pcap trace it appears as if snom sends a BYE request.
Here the solution from the ticket:
Snom Support:
There is / was a bug in older Asterisk versions that causes this behavior.
Please try to upgrade your version or disable video codec offer.
Customer:
[...]Disabling video offer fixed the issue[...]
- Oldest First
- Popular
- Newest First
Sorted by Oldest FirstAlberto Sagredo Castro
Dear Sputnik
Could you try with 8.7.5.44?
http://wiki.snom.com/Firmware/V8_7_5_44
BR
Alberto
Sputnik
Thanks for a swift reply! Just tried that - no difference. By the way same happens on internal calls.
Luca Livraga
Dear Sputnik,
i converted the topic in a ticket.
Regards
Norman Schwirske
Here the solution from the ticket:
Snom Support:
There is / was a bug in older Asterisk versions that causes this behavior.
Please try to upgrade your version or disable video codec offer.
Customer:
[...]Disabling video offer fixed the issue[...]
Recep Ogras
Hello everybody,
does anyone know hot to disable "video offer"? We have the same issue with several phones. Greetings
Alberto Sagredo Castro
If its asterisk you should use videosupport=no in your general config or extension
If its other PBX you should ask your vendor
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