Snom 320 - Configuration of DND button for 3CX : Helpdesk platform

B

Bernard Coudron

started a topic over 4 years ago

Hello,

I have some 320 phones connected to a 3CX server.

When I push the DND button, the phone is locked and the incoming calls are redirected to the voicemail but... the status in 3CX remain unchanged (and does not follow the rules configured for DND in 3CX).

When pressing the DND button, a *60 signal should be sent to 3CX; and a second press on the DND button should disable the DND status by sending *61 to 3CX.

How can I configure this ?

Thanks in advance for your help.

Best Answer

S

Sync Account said over 4 years ago

Hello Bernard,

you can configure the dial code via the following settings:

http://wiki.snom.com/wiki/index.php/Settings/dnd_on_code

http://wiki.snom.com/wiki/index.php/Settings/dnd_off_code

But I'm quite sure that if you are configuring the phone via 3CX provisioning such settings should be automatically configured by the PBX..

S

Sync Account

said over 4 years ago

Answer

Hello Bernard,

you can configure the dial code via the following settings:

http://wiki.snom.com/wiki/index.php/Settings/dnd_on_code

http://wiki.snom.com/wiki/index.php/Settings/dnd_off_code

But I'm quite sure that if you are configuring the phone via 3CX provisioning such settings should be automatically configured by the PBX..

B

Bernard Coudron

said over 4 years ago

Hi Pietro,

Thanks for the answer.

I configured auto-provisioning but it does not seems to be configured as desired...

I have also read the link you provided.
OK, but how can I implement this change ? I could not find the manual telling how to update this parameter...

S

Sync Account

said over 4 years ago

You can configure it via the phone web interface.

If your phone firmware is < 8.7.5.x you should find it under: Preferences -> DND

Otherwise if your firmware is >= 8.7.5.x you should find it under Identity -> Features -> DND

B

Bernard Coudron

said over 4 years ago

Hello,

I configured the dnd_on and dnd_off as suggested, and the staus in 3CX is nox correct.

However, when calling, the call does not follow the DND rules of 3CX,

And the is a fail when trying to contact the phone...

27-mai-2016 12:25:03.851 [CM503003]: Call(C:189): Call to <sip:201@172.16.17.11:5060> has failed; Cause: 480 Do Not Disturb/INVITE from 172.16.17.81:2058

Is it possible, when pressing the DND key :

- The send the dnd_on or dnd_off code to 3CX

- Disable this "fail status" of the phone itself ?

Thanks in advance for your help.