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snom d725 handset


I just purchased a snom d725 and when I pick up the handset nothing happen...

Did I misconfigured something or should I bring the phone back to the vendor?

It would be helpful to have a bit more info. What firmware? What PBX? Is the phone registered?

firmware is
sip works: I can do conversations via the speaker... It seems like it does not recognize when I pick up the handset.
Here are the settings of the handset... maybe I'm forgetting something...

idle_offhook!: off
offhook_dial_prompt!: on
disconnect_on_onhook!: on
offhook_accept_calls!: on
When you lift the handset does the phone go off hook? This will determine if the hook switch is functioning.

Have you tried the handset and cord on a different phone? This will determine if the handset and cord are functional.

I have seen times when the handset is plugged into the headset jack.


Lifting the handset does not trigger any reaction on the phone.
The handset itself is working: tested on my old snom 320...
I think is the hook switch!
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