"The best business telephones in the world."

J

José Del Romano

started a topic almost 5 years ago

Hello...

I just purchased a snom d725 and when I pick up the handset nothing happen...

Did I misconfigured something or should I bring the phone back to the vendor?

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A

Alan E. Hennis

said almost 5 years ago

It would be helpful to have a bit more info. What firmware? What PBX? Is the phone registered?

J

José Del Romano

said almost 5 years ago

firmware is 8.7.5.35
sip works: I can do conversations via the speaker... It seems like it does not recognize when I pick up the handset.

J

José Del Romano

said almost 5 years ago

Here are the settings of the handset... maybe I'm forgetting something...

idle_offhook!: off
offhook_dial_prompt!: on
disconnect_on_onhook!: on
offhook_accept_calls!: on

A

Alan E. Hennis

said almost 5 years ago

When you lift the handset does the phone go off hook? This will determine if the hook switch is functioning.

Have you tried the handset and cord on a different phone? This will determine if the handset and cord are functional.

I have seen times when the handset is plugged into the headset jack.

 

J

José Del Romano

said almost 5 years ago

Lifting the handset does not trigger any reaction on the phone.
The handset itself is working: tested on my old snom 320...
I think is the hook switch!