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m9r behaving oddly, wondering if anyone knows what is happening?

I have a snom m9r handset and am finding it hard to work with.  It has just been set up and I confirmed it can call out and receive calls, but when I went to try and collect voice mails (I use RingCentral) i found the phone would just jump back to the main home screen.  I then went into the Phone Directory but after flashing a white screen for a fraction of a second with the text "waiting..." on it, the screen returned to the home screen.   Going into System Info also shows the "waiting" screen before returning to the home screen.

Anyone else have this issue and know a fix?


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