Call pickup wrong callerid (right caller id briefly) : Helpdesk platform

N

Nadav Caridi

started a topic almost 5 years ago

Hello !

Using Snom 720 with Freepbx 13.

I'm facing a problem when picking up a call from blf or with feature code ** the displayed caller ID won't change to the outside caller ID .
I'm using snom 720 phones and I've setup trustrpid=yes and sendrpid=pai
so the scenario is as follows :
1. a call rings in ext a (412)
2. ext b picks up (**412)
3. ext b's display shows the right caller id and then instantly switches the caller id to the name and number of ext a (e.g. Simon 412)

I've also tried setting =>advance settings => sendrpid=pia / yes in advanced settings
+ I've also tried adding :
trustrpid=yes
sendrpid=pia
in
sip_general_custom.conf

any input / Help is much appreciated.

Best Answer

S

Sync Account said almost 5 years ago

Hello,

this isn ansterisk issue / behaviour: asterisk doesn't update the caller-id after the pickup.

A

Alan E. Hennis

said almost 5 years ago

What firmware are you running on the 720? We have noticed that anything after 8.7.3.25 seems to have a bug that causes the the problem you are describing.

N

Nadav Caridi

said almost 5 years ago

Hi,
I'm using

snom720-SIP 8.7.3.25.5

is this version affected by the bug you're describing ?

Which version is working properly ?

Thank you .

N

Nadav Caridi

said almost 5 years ago

Also does this affect 821's firmware ?

N

Nadav Caridi

said almost 5 years ago

just tried this with 2 snom 821

downgraded to fw

snom821-SIP 8.7.3.10

same behavior, caller id shows the outside cid briefly and then Extension number + names comes up instead.

Thanks for any help.

S

Sync Account

said almost 5 years ago

Answer

Hello,

this isn ansterisk issue / behaviour: asterisk doesn't update the caller-id after the pickup.