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Snom 320 How do I get back to a call that I put on hold to call another extention and the other extension doesn't answer

When the other extension doesn't answer I want to get the call back but no button works to do this.


Can anyone help with this.

I have tried the manual and the forum.


Thank you


Sara


Best Answer

Thank you all for your help.

I realised that if the call isn't answered I can't get it back and it goes directly to voicemail.



Answer

Thank you all for your help.

I realised that if the call isn't answered I can't get it back and it goes directly to voicemail.


Hello

Then you have to find out: The code for pickup a call
...but extension monitoring is better, cause you know/see the target.

Thank you for your help.


Pressing the hold button doesn't get the call back.


I don't think I have extension monitoring. There are no LED lights when I transfer a call.

Hello


Using 2x snom 320 wit extension monitoring each other.
So you get back the call when extension LED is flashing and simple push the associated P-Key.

...with asterisk pbx simply dial the pickup code: *8

Have you tried pressing the hold button?

 

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