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Snom 320 How do I get back to a call that I put on hold to call another extention and the other extension doesn't answer

When the other extension doesn't answer I want to get the call back but no button works to do this.


Can anyone help with this.

I have tried the manual and the forum.


Thank you


Sara


Best Answer

Thank you all for your help.

I realised that if the call isn't answered I can't get it back and it goes directly to voicemail.



Have you tried pressing the hold button?

 

Hello


Using 2x snom 320 wit extension monitoring each other.
So you get back the call when extension LED is flashing and simple push the associated P-Key.

...with asterisk pbx simply dial the pickup code: *8

Thank you for your help.


Pressing the hold button doesn't get the call back.


I don't think I have extension monitoring. There are no LED lights when I transfer a call.

Hello

Then you have to find out: The code for pickup a call
...but extension monitoring is better, cause you know/see the target.
Answer

Thank you all for your help.

I realised that if the call isn't answered I can't get it back and it goes directly to voicemail.


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