Snom 320 no ntp update when first try fails : Helpdesk platform

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Stefan Bauer

started a topic about 5 years ago

Hi, after a power outtage the snom 320 phones in our office started up again but could not sync time on first try because the time server was not that quick on restart. So i was assuming that the phone would try another attempt after ntp refresh timer period but the time was not synchronized again. After a manual reboot of the phone, the time was in sync. Is this a known bug? Firmware is 8.7.5.35 Any help is greatly appreciated. Regards, Stefan

Best Answer

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Sync Account said almost 5 years ago

Hello,

I guess the phone wasn't able to reach the NTP server (maybe because the outage involved some other network equipment or because of the STP on the switch).

You can decrease the http://wiki.snom.com/Settings/ntp_refresh_timer value in order to mitigate this issue..

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Sync Account

said almost 5 years ago

Answer

Hello,

I guess the phone wasn't able to reach the NTP server (maybe because the outage involved some other network equipment or because of the STP on the switch).

You can decrease the http://wiki.snom.com/Settings/ntp_refresh_timer value in order to mitigate this issue..

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Stefan Bauer

said almost 5 years ago

Hi, your answer is of no help. You did not read or understand my question correctly. I said the phone did not try another ntp attempt after ntp refresh timer period. So there is no reason to decrease any value!

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Sync Account

said almost 5 years ago

Thanks Stafan for the clarification,

I'm going to create a ticket on that, so we can troubleshoot the issue.